Frequently Asked Questions

• The BudgetVoip client does not work for me. What can I do?
  Please use another client such as X-Lite, Nimbuzz, QuteCom, or Fring. Once you have a (free) account for these services you can enter BudgetVoip as your SIP provider, and enter your BudgetVoip account details. You can find more information here
• My favorite payment method is not shown. Why?
  There may be situations where your favorite payment method is (temporarily) unavailable. In this case we ask you to use one of the other methods to purchase credit.
  
  The payment methods offered on the Buy Credit page are generated automatically. Therefore, our Customer Service cannot assist you when your favorite method is not available.
• No payment methods are available at all. Now what?
  Either you still have sufficient credit, or you need to wait a while.
• How long does it take for my bank transfer to be processed?
  Usually it is processed within 2-3 business days. However, in some cases it may take up to 7 business days.
• I don't hear anything when I make a test call to '123'. Can I use the BudgetVoip service?
  Yes, but you may need to use a different SIP device. Please have a look here.

If your question was not answered above, please contact us through the form attached below. Please make sure that you provide the correct username and e-mail address.

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BudgetVoip's payments are being processed by KeyCollect SA. Therefore the name KEYCOLLECT may appear on you bank or card statement. For more information visit www.keycollect.com.

KeyCollect SA
Zollikerstrasse 153
8008 Zürich
Switzerland
Phone number: +41 43 50 80 888
VAT registration number: 725 301

For any payment inquiries, please use our customerservice.